Frequently Asked Questions

  • Why should I book using this website?

    By booking using this website you are dealing directly with the accommodation provider, which gives you more control over your booking.

  • What is the earliest I can Check-in?

    Standard check-in time is 2pm.

  • Can I arrive late?

    Yes, please give us a call if you're wanting to arrive after 9.30pm, we can supply you with a safe number to retrieve your room key upon arrival. Instructions will be supplied at this time.

  • Are rooms ground floor?

    Yes all rooms at the Sir Francis Drake are ground floor & parking is directly in front of your room.

  • Do you have trailer/truck parking?

    Yes we can cater for trailers, trucks and buses, all parked onsite.

  • Are your rooms non-smoking?

    Yes, all rooms at Sir Francis Drake Inn are non-smoking.

  • Do you have a restaurant?

    Yes we have a restaurant onsite. It is closed on Sunday nights and Monday mornings. May be closed on public holidays. Please contact us for more information. 

  • Do you have wifi?

    Yes we do. We have free wifi for both the rooms and the public areas. Ask the receptionists for further instructions while checking in.

  • How close are you to the shops?

    5 minutes by car to Raymond Terrace Shopping Centre.

  • Where can I go to have something to eat?

    There are a couple of choices. Chinese restaurant next door (3-minute walk), McDonald’s, Subway, Fish and Chips across the road, Heatherbrae Pie and KFC.

  • What is your Cancellation Policy?

    Free Cancellations must be made 48 hours before the arrival date. Otherwise, the full amount for the first cancelled night will be charged.

  • How do I guarantee by booking?

    Credit card details are required to secure room booking.

  • What type of payment do you accept?

    Cash, Credit Cards and Eftpos.

  • Are there any surcharges for using credit cards?

    Yes – this only applies to American Express & Diners Club. These incur a 3% surcharge.

Facilities

Property Features

  • Non-smoking property/Non-smoking floors
  • Wheelchair accessible
  • Interconnecting rooms
  • Conference/Meeting facilities
  • All our rooms on ground floor.

Guest Services 

  • Self service laundry facilities
  • Full Internet access
  • Seasonal swimming pool (closed in Winter)

Parking

  • Parking for boats and trailers
  • On-site parking

Inhouse Dining 

  • Garden Court